Your customers' data
How we handle data.
One page, in plain words.
Draft. This note has not yet been reviewed by a lawyer.
Who is responsible
Your customers' details belong to your business. Under India's data protection law you decide how they are used, and we act only on your instructions, under a written agreement that you sign with us before we handle any customer data.
What we hold
Only what a service needs. For booking and reminders: a customer's name, phone number, the service booked and the time. For repeat reminders: the date of the last visit. For the review stand, the Google listing work and WhatsApp app setup: nothing; that information stays in your Google account and on your phone.
Consent
A customer receives messages only after agreeing, and we record when they agreed. Every reminder that is not about a booking says how to stop, and one word, STOP, ends them.
Clinics
Messages carry appointment details only: the date, the time and the clinic's name. Never a diagnosis, a treatment or a test result.
Children
We do not send marketing messages about anyone under 18. Where a booking is for a child, the messages go to the parent.
If you leave
We delete your customers' details from our systems and confirm to you in writing that it is done. Your domain, Google listing and WhatsApp number stay with you.
If something goes wrong
If your customers' data is ever exposed through our systems, we tell you promptly so you can meet your own duties under the law.